Processing Wizard and employee mentor with over 40 years of experience in all aspects of consumer lending including credit card, home equity, auto finance and student lending. His experience includes time with Wells Fargo, Citibank and community banks in areas ranging from branch banking operations and auditing to credit policy and product management. Bert leads the mad scientists of Cology’s underwriting, loan processing and customer service units. He provides leadership, guidance and counsel to our most energetic and customer-facing support teams — sharing his experience, wisdom and sage advice to help develop professionals who are committed to service and customer care. His super-hero alter ego is Captain America, but he is truly the Yoda to our team of young Jedi knights in the lab.